Dont see what you're looking for? give us a call at 773.942.6445 and we will get what you need!

FAQs

Where is In-Store Pickup offered?

In-Store Pickup is currently available at Urban Pooch Canine Life Center at 4501 N. Ravenswood Ave.

 

What days do you offer In-Store Pickup?

In-Store Pickup is currently available Mon-Fri 10-6pm and Sat-Sun 10a-5p

These hours are are subject to change. Holidays may affect store hours and pickup hours.

 

What is the cut-off time for DELIVERY?

All orders received by 2:00 pm are eligible for same day DELIVERY.

What is the cut-off time for INSTORE PICKUP?

All orders received by 4:00 pm are eligible for same day INSTORE PICKUP.

What if I place my order after the cut-off time?

All In-Store Pickup orders placed after 4:00 pm will be available for pickup the following day, starting at 10:00 am. 

 

How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our normal store hours.

 

What can I buy online?

Not all items are available online for In-Store Pickup.  If you don't see what you want or need, no worries, we still have it in the store! Please email Brittany@UrbanPooch.com to request specific items that may not be listed in our online store.

We are working on adding more and more products to our list of items available for In-Store Pickup.

 

How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.

 

How do I order?

All orders must be placed on our website, https://shop.urbanpooch.com. Please select In-Store Pickup  during checkout.

 

Do my online orders qualify for your Belly Rewards Program and Astro Loyalty Program?

Absolutely! Please set up your online account using the SAME name and email address that you use for your Belly Rewards Program. Then we will make sure your points are accurately tracked in our system and applied to your account. They'll be ready and waiting for you to use the next time you shop in the store. However, they will not appear in your online account at this time.

 

Who do I contact with questions about my order?

Please email us at brittany@urbanpooch.com

 

How do I return something purchased online?

All returns must be processed in-person at Urban Pooch Canine Life Center 4501 N. Ravenswood Ave

 

What are your boundaries for delivery?

We deliver as far east as Lake Michigan

As far west as Oak Park/Forest Park/River Forest

As Far South as Cermak

As far North as Devon

 

What days do you deliver?

Monday, Wednesday, Saturday

 

How much does delivery cost?

$4 for delivery on anything under $50.  All orders over $50 are free!